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Review on MindTitan by Larry Simpson

Revainrating 5 out of 5

Great software paired up great customer service

I've been working with Mindtitans team for three years now. What do they lack in? - Nothing! The best part is definitely communication, all my questions get answered within one hour after asking them. Also we are close to US timezone so no need about your local timestamps when it comes to work or collaboration. We started working together as a remote agency from Croatia but grew into closer partnership since our offices opened their doors together few months ago (we have office space, employees there). And yes, this has huge benefits - we actually see each other during meetings without being separated by distance and time zone. Just recently hired 2 more people into their already existing and talented teams here so you can bet this will only grow further!! If you work at companies that use mind titan products then trust me - just give it try, if not it's easy too. The tool is very easy to use, I love how it helps me solve problems with my customers in real time without having them wait for days or weeks! Sometimes there are errors when you try using some features but they have been working hard at solving this issue so far (we're almost done!). It has helped us automate our process quite well which allows more attention towards other important things we need to do as an organization like sales management etc.,.

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Pros
  • Very strong customer support
  • Great interface/UX design makes everything really simple.
  • Amazing technology stack including Elixir + Phoenix running along side PostgreSQL cluster database server(s) hosted locally inside Docker containers making both scalable AND reliable; even though these technologies were created before docker was released)
  • Powerful data connectors available through FFI API allowing seamless interoperability between different business services such Salesforce CRM+SalesForceIQ , Intercom chatbot platform
Cons
  • Mostly okay, but...