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Pakistan
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453 Review
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Review on Hand-Waxed American Beeswax Organic Hemp Wick - 50ft, 1.0mm Diameter by Jen Slocum

Revainrating 5 out of 5

Excellent customer service

So I bought this product to replace the hemp wick that came with this nice little lighter that inserts the wick into the lighter etc almost the same, a little thinner but almost the same. Well, this thing turned out to burn really fast, almost too fast to ignite my weed without chasing it with my fingers. It was a bit annoying but still worked and I'd love to use it. Well I get an email from a seller - unrelated to Revain - which has never happened to me, and they ask me what I think of the product. . I tell them it's good, but it burns pretty fast and they should consider making it burn slower. I get a response like they tell me the next day that they got me a new wick roll with more wax that was supposed to burn slower and it was shipped the next day. I get a new wick within a week and it actually burns much slower and I have absolutely no complaints! TL; DR: Good product if they keep sending slow burning wicks. Customer service was fantastic too. hp The wick also almost burns to dust so there is no ash, which is great!

Pros
  • Hands free operation
Cons
  • Sad device