Although I have two other labeled reset locks (different brands), this one was difficult to turn and the word got mixed up during installation. The lock is locked and won't reset, but not on the word I chose. Obviously some sort of user error, although I know how to do it, but due to the stickiness of the spinning toggle switches, the wrong word was entered. I couldn't find out what the letter was. After trying every variable I could think of, I threw them away because they couldn't be used in the locked position. Also, it was a very heavy lock compared to my other two locks. All in all not a very good experience.
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