Review on KnowledgeBase Manager Pro by Amy Cook

The ability to track customer issues and resolve them quickly. The ability to do in house troubleshooting across our entire customer base of over 3 million. There are some things we would like to be able to do better, like create a self diagnosis process for some of our customers. But if we didn't have the ability to track issues internally and resolve them quickly we would have a large customer who couldn't help us. We have used this product for over a year to track issues within our organization and resolve them internally. It allows us to do this at a very high level of detail with respect to our customers. It is very good, I like it because it is easy to use and it gives me all the data that I need. The only thing that I don't like about this program is that sometimes when you are using it there are some problems with it but it gets fixed in a few minutes. Try it out if you have any problem, it will be solved soon. We use it for collecting customer information, it's very easy to use.