The customer service has been excellent! They are always willing to go above and beyond for their customers. No problems at this time. I would recommend them highly! One of our concerns was getting better control over data stored in various locations throughout our organization. We were able to accomplish this with Daymark by implementing an online backup solution that allowed us access from any location. I like how the system is simple to use and navigate through. It is very user friendly. I don't think there are any cons about this product. It has been easy to get up and running with it. I love how the system allows us to have all of our files in one place. The system has allowed us to be more organized and efficient in our daily workflows.