Review on 📶 Certified Dual-band Wireless DOCSIS 3.0 Cable Modem/Router Zoom N600 - Comcast & Time Warner Compatible, Model 5360 by Oren Perry

I purchased this modem in August for Comcast Home Services. Setup and activation was easy. In December I started seeing a blue "DS" blink on intermittent service. Comcast tried troubleshooting and couldn't find the problem. Around the same time, part of the 5 GHz WiFi network disappeared. 2.4 GHz still works, but the connection seems unstable. I've performed a couple of factory resets that didn't fix the problem, and Comcast tried resetting the modem remotely, which didn't help either. I worked with Zoom support via email and eventually they said an RMA needs to be issued which will take 5-10 business days. Being offline for 2 or 3 weeks while Zoom tries to fix the modem is not the case. not really an option. They must have a loaner program or just an offer to send a replacement and keep the deposit until the defective item is returned to them. Due to the hardware issues of the device and Zoom's customer service policy, I would not recommend purchasing this or any other Zoom product.