I like how easy it is for people to get their license in just minutes! It makes things so much easier than having an office full of employees who are only there when you need them or waiting around days before they send out anything at all (sometimes weeks). The software itself could be improved by adding some features such as photo uploads/edits which would make life even smoother if someone was looking through photos trying to find something else within the application. Not sure what this does but once we had installed it our website showed up under "eagle" instead of my organization's actual one which caused confusion amongst users since everyone thought eagle worked directly with us rather then being a separate entity altogether.