Review on 🖨️ HP LaserJet Pro M402dn Ethernet Printer with Double-Sided Printing, Amazon Dash Ready (C5F94A), A4 by Rene Carrell

Here is my story about working with HP Customer Support to replace the defective product. This is my third printer since my original purchase. The original printer broke after a few months of use by one user. The first printer was replaced with a refurbished one. The refurbished machine also broke in less than 6 months (again a user with 3,000 sheets through the machine) causing customer service issues. After an hour and a half it took for the replacement, we were informed that the refurbished printer was no longer under warranty despite being a defective refurbished model. After refuting the claim that HP should not request a replacement, a support rep informed us that the serial number provided for the faulty repaired printer belonged to the first printer, implying that we never returned the first printer for the original claim to have. I denied that this was the case and the rep went on to explain that their system is never wrong and when they say the serial number on the printer I called about was from the printer they replaced, I must be wrong in my claims and therefore breached the terms of the original deal to send in the first damaged printer for replacement. Then, on my first support call, I found confirmation that I had returned the printer and that the serial number I gave them actually belonged to the replacement I was calling about (contrary to HP's distinctive customer service information system). At this point, the support rep backed off and told us, without admitting guilt or apologies, that he would make some exceptions that he doesn't normally do and do us a "favor" in the form of replacing our printer I can only interpret his actions on HP's behalf to mean that HP is disingenuous in its efforts to help a customer with a defective device and is unwilling to support its product. The HP spokesperson used multiple narratives that either denied responsibility for the replacement or accused me of attempting to cheat on a new printer from HP. His actions can only be interpreted as an attempt to force us to give up the phone and live with a broken printer or replace it ourselves at our own expense. This is not my first encounter with HP Support. That claim aside, my other printer had similar issues and no consideration was given to buying another printer and paper tray base at my own expense. In this situation I gave HP the benefit of the doubt and didn't blame them for my bad experience. I won't make that mistake again. My organization has 7 HP laser printers. I will never buy an HP product again. As the products I have begin to deteriorate, I am retiring them and replacing them with a brand that has better quality and better customer service. If you decide to buy this printer or any other HP product, hopefully you won't end up with a lemon because getting a replacement from them after you've already given them your money is far from a painless process.