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1288 Review
58 Karma

Review on Arlo Floodlight Wire Free 6 Month Activated by Neil Biondo

Revainrating 1 out of 5

Terrible camera - poor image quality, unstable motion detection, poor tech support

I bought this camera to warn me when cars were approaching my house. Image quality: I have attached three images showing objects 2-3 meters (6-9 feet) from the camera. The first two are in full daylight, but you can barely see the face and the number plate is illegible. These two screenshots are the best shots I could find in a video saved with motion detection. The last photo is at night, the car is stationary, the room is completely washed out. This happened when using both: IR or Spotlight. motion detection The Street, leading to my gate is about 150 m (500 ft) long. However, if the motion sensor detects a vehicle, the video will start when the vehicle is approximately 5-10 m (15-30 ft) from the gate. The driveway is never part of the video, even if the car is moving at around 10 mph. In addition, cars are not always recognized. Today he missed a USPS pickup truck that dropped the package off at the gate and drove off. In addition, he missed a friend who was leaving in a minibus. I was near the gate on both of those events and neither was recorded. Technical Support I tried to contact technical support. The app offers two options: Support (support.arlo.com) and Community Support (community.arlo.com). I've only tried corporate support. Clicking on the link in the app will take you to a self-help page. Communication with the representative takes place in chat. Chat runs in Safari (in iOS) and not in the Arlo app. The worst thing is that if you switch apps (you get a call or you visit the Arlo app) the chat gets disconnected and you have to start over. The connection will not be restored and if you start chatting again you will be back in the queue. I tried a few times and gave up. After the chat, I received an email that the case was created. You cannot contact support via email. The email was sent from an untrustworthy email address. I clicked the link to provide more information, but the support channel is one-way. You can update your request but you cannot see any of the previous messages. I received an email saying my case "requires additional information to proceed" but it doesn't specify what information is needed. When I go to the support portal, again there is no history, just a text box and a green "Update Case" button. === This really is one of the worst products/technology/services I've had in a long time and I'm used to buying new technology from young companies. USPS will come tomorrow to collect the return. which said my case "requires additional information to proceed" but does not specify what information is required. When I go to the support portal, again there is no history, just a text box and a green "Update Case" button. === This really is one of the worst products/technology/services I've had in a long time and I'm used to buying new technology from young companies. USPS will come tomorrow to collect the return. which said my case "requires additional information to proceed" but does not specify what information is required. When I go to the support portal, again there is no history, just a text box and a green "Update Case" button. === This really is one of the worst products/technology/services I've had in a long time and I'm used to buying new technology from young companies. USPS will come tomorrow to collect the return. === This really is one of the worst products/technology/services I've had in a long time and I'm used to buying new technology from young companies. USPS will come tomorrow to collect the return. === This really is one of the worst products/technology/services I've had in a long time and I'm used to buying new technology from young companies. USPS will come tomorrow to collect the return.

Pros
  • High marks for support and durability from testers
Cons
  • Not as thick as other options