Review on Clean Your Water From Sediment And Chlorine With Dual Stage Whole House Filter System by Zha Rivera

We purchased this a few months ago and now with "stay at home" order for NJ we finally had the chance to install the unit and plumb it up. Installation was a breeze and within a few hours my son and I completed the plumbing and were ready to go. We turned on the water and celebrated the fact that we didn't have any leaks anywhere. After purging the rest of our homes plumbing of air I returned to the basement and heard the disheartening sound of a drip hitting the ground. After inspecting everything a leak was found at the close nipped between the two filter heads. Thank goodness I was smart enough to put in a filter bypass or I would be in trouble.I am contacting iFilters now and depending on the customer service level we get I will adjust my rating accordingly.UPDATE: Contacted iFilters via email and they responded the next day. There was an issue where the close nipple between the two stages wasn't tightened but with some detailed instructions from iFilters, a little teflon tape and a few twists of the filter head everything snugged up and the major dripping stopped. We then experienced drips from the filter housing o-ring. Once we let them know about this slow drip iFilters said they would send out a replacement o-ring. Good customer service is always great!The filters are now in service, despite the dripping, and I have to say that our tap water looks and tastes far better than before this was in place. We have municipal water but sometimes it has an odor or chlorine taste to it. The activated carbon filter is doing a fantastic job of taking out all of these impurities and I would recommend this even for a municipal water supply system.FOLLOW UP - After waiting weeks and weeks for the replacement o-ring I went to our local plumbing store and got one. I am disappointed that they didn’t follow through on their promise and the customer service isn’t that good. I probably would not buy from them again and they lost a star because of this.2/2021 Update - Gave iFilters one more try as we were due to replace the filters this month. They got back to me quickly and George, their Marketing Manager was a great help in sending out some replacement gaskets. He was understanding and very helpful and even sent a set of replacement filters for our troubles. I changed my review because not only was the customer service great but from the photos you can the incredible job it does removing dirt and debris from our city supplied water.