Contacting support is almost impossible, so I decided to write a review. I ordered 3 packs of 32oz soap. I opened a sachet and it comes out of the sachet in big globs/drops like the soap was frozen. It leaves the sensor the same way. My guess is that since it's a liquid soap it should pour easily and like a liquid. I will return them to Revane, I have stopped contacting Simplehuman.
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