I'm sorry to say that I've had some bad luck with Makhry Online Store as of late. Their goods are satisfactory, but their service fell short of expectations. The so-called "experts" they brag about were not nearly as accommodating or well-versed as advertised. A generic and unhelpful answer was given to my inquiry about a specific product. I attempted to explain myself more clearly, but the representative was unhelpful and uninterested. It was annoying, and it made me feel like I wasn't important to them as a client. The shipping procedure was another one of my complaints. My order arrived after the promised date, and when I contacted the company about the delay, I received a sluggish answer and no apology. Overall, Makhry Online Store's customer service was a letdown, even if the goods themselves were passable. Do not do business with them unless you enjoy dealing with unhelpful customer service agents and a lack of responsibility.