I like how easy it is for me as an administrator, with all of my data in one place - My CRM system (SalesForce) - The ease by which we can pull our customers' info from across multiple systems into 1 platform makes life easier! Nothing really at this point but would be great if they offered more integrations/connections between platforms so you could have everything together within 1 dashboard rather than having to go back forth between 2 or 3 separate dashboards.
Definitely recommend using their services; very reliable & helpful support team when needed. We are solving issues related to customer service requests that other providers may not address due to lack of experience working w/ large organizations such as ours.