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Tunisia, Tunis
1 Level
681 Review
41 Karma

Review on πŸ’ͺ G.Skill RipJaws V Series 16GB (2 x 8GB) 3600MHz DDR4 CL18-22-22-42 1.35V Dual Channel Desktop Memory - F4-3600C18D-16GVK by Mike Messerly

Revainrating 5 out of 5

Memory failed within 10 months + poor customer service

As the title says, memory failed within 10 months. After contacting the company to replace the failed device, the company keeps redirecting me or ignores all replies. I contacted the company, they redirected me to the RMA page to fill out the form. I filled out the form and then received an email confirming that I filled out the form correctly and that I will receive a response within 72 hours regarding the next steps. 88 hours later I still hadn't received a reply so I emailed them again. Instead of fixing the issue, they asked for a copy of the confirmation email I received. I sent them this and they didn't reply. I sent another email and they still haven't responded. It's just bad customer service. Very disappointing.

Pros
  • Great design
Cons
  • Modern