I like how easy this tool makes my job so much easier! The support team are always willing to answer questions or implement new features as requested. If you have never used a CRM before then it can be difficult but not impossible to get your head around all the options. It's worth taking some time out to learn about what works best for your business - there isn't one 'best' solution. We've found using Full Funnels has helped us manage our leads better and keep them engaged throughout their journey through our website.