Easy to navigate through different pages of my account, no confusing menus that are hard to find what you're looking for at first sight! Sometimes I don't understand how certain functions work (especially when there's an error). The software could be improved in areas where it doesn't feel like everyone can use them without any problems - some parts seem exclusive because they need special training or skills but others have features that aren't really practical/useful for our clients who just want simple solutions for their home inspections. We've managed to streamline client data management with this tool which has made customer feedback so much easier as well.