The best part is that it can be accessed from any device at anytime, anywhere. I personally dislike its lack of customization option for users to edit their own content easily in easy way as well as very slow loading time while doing bulk edits or uploading data into crystal reports which takes ages sometimes! But overall software has been really awesome so far. You should give it try once if you are looking out for good reporting tool where user will have an ease going with editing & creating new report types like dashboard etc. Reporting needs using Crystal Reports feature. And we were facing issues regarding customizing our existing dashboards by adding more fields by clicking button instead manually.