I really like that this platform has so many different features to help us communicate with our customers. It also is easy for me as an admin user. The call recording feature could be better. Like some of the other reviews have mentioned, it does take time to train users in using this system. But once they get used to it most are able to use all of its great functions without needing any training at all! We can easily log into the account from anywhere and access the live chat or voicemail functionality. This allows us to manage everything remotely even when we're not home.