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United States of America, Columbia
1 Level
688 Review
47 Karma

Review on ☕ The MESH: AeroPress Coffee Maker Reusable Metal Filter. Compatible with AeroPress Go Coffee Press. Bye Bye Paper Filters! by Josh Fox

Revainrating 1 out of 5

Attention buyers! No Satisfaction Guarantee

Unfortunately I missed the Revain return deadline as I was on a trip and did not use the goods before returning them. This filter is not working well for my Aero Press and I have emailed support to let them know of my issues and their Satisfaction Guarantee policy. I've tried all the methods mentioned on this company's website as well as random websites but to no avail. Altura replied to my email two days later and asked if I had used another alternative method for my abs to avoid a bad fit. I replied that I did and it still didn't work properly. Almost two weeks have passed and there is no response from Altura. I emailed again and still no reply. I don't understand why I would look for several alternative methods of using Aero Press to adjust an ill-fitting filter, only to be told to try a different method and then the support team ignored it. So don't buy unless you're willing to lose your $10 if the filter doesn't fit properly and be disappointed with poor customer service in the process. Very disappointing and I will definitely not be buying any Altura products in the future as they cannot provide their own customer service by ignoring their customers.

Pros
  • Absolutely Amazing!
Cons
  • I will write later