The system has been very helpful to our business! I have never had any problems or concerns while using this program as an outsourcer/fulfillmer agent working from home during COVID19 quarantine period until now. It would be great if we could get some more options like adding products that are not included currently!! But so far everything seems good about it!! Definitely recommend purchasing their service especially because you can work at your own pace without worrying too much since they will take care off all shipping process once placed orders through them! I have been working with Rakuten Super Logistics for over 6 years. They are very professional and always willing to go above and beyond to ensure my needs are met. It can be hard at times to find something that you need but they are always quick to respond. There isn't anything that I dislike about them. They do everything from shipping to picking up the packages from our warehouse, which was a huge relief.