The ease by which I can integrate my data into our CRM system from other applications was very helpful to me as an employee who has many different tasks that need attention each day! It's not always easy being able to use multiple programs at once but this software makes it so much easier than having 2 or 3 separate ones open up all together when trying do accomplish something like adding new contacts/emails etc.. This program works well because you are given training before using it (which helps) however there should be more tutorials available online if needed since some things may take time getting used too such as finding what your looking for within menus ect... Overall great product!! You will find yourself needing less help desk tickets after implementing these features-it saves us alot money also.