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1335 Review
64 Karma

Review on πŸ“Ί SAMSUNG 65-inch FRAME QLED LS03 Series Smart TV with Quantum HDR and Alexa Built-in: 4K UHD Dual LED (2020 Model) by Wayne Drakh

Revainrating 2 out of 5

Great TV - Revain's approval process was terrible

Great TV. The factory brightness is a bit dim in a brightly lit room, even when the brightness is set to maximum. Adjust the beta settings in the advanced picture settings to get the right brightness! I'm giving this review 1 star because I just had a nightmare of receiving a faulty TV on my first order and the 12 separate calls I had to make to complete the exchange process. You can only tell that the television is defective when it is mounted on the wall. So it cost me an extra $200 to have the installers come back and take the TV off the wall and install a new TV when it arrives. The size of the tv requires 2 person freight delivery but the return service that Revain uses only sends one person who refused to collect the tv myself on 2 separate occasions and each time I had to wait on my phone for 5 hours. delivery window. Every time I called Revain and asked them to schedule a delivery with TWO people, they sent ONE person instead. When the last driver finally agreed to pick it up, he said I had to pack it up and take it out of me. I can't - I damaged a massive TV! My wife and I struggled to carry the broken TV to the curb - I injured my back lifting it and can barely walk now. The driver also refused to pick up the original box, which cost me another $50 to schedule dedicated garbage collection due to the sheer size. This process took over 8 separate calls to customer service. Also, Revain demanded that I buy back a new TV (instead of an exchange) - and charged me another $300 for a new TV (the price went up) and it took 4 more calls to customer service to get a partial refund in the form of a to receive gift. Certificates (they don't cover the higher tax I paid for a new TV). If you get a broken TV, it will completely ruin your life for 2-3 weeks while you fix it. I have never been so disappointed with a retail purchase in my life. Much luck!

Pros
  • 4K QUANTUM PROCESSOR: This powerful processor uses deep learning artificial intelligence to convert everything you watch into stunning 4K.
Cons
  • Only available in white