I've been using their website for several years now as my primary internet connection. They're cheap so it doesn't matter if there are occasional outages but they do seem to last longer than other providers. Their customer service has always been great though and any issues i had were resolved immediately and at no additional cost. Nothing really! As long as you get what you pay for then everything should work fine. If you don't mind being priced higher than some others I guess go ahead otherwise look elsewhere. Cheap speed, easy setup, good price point.