The ease by which you can find any information that is needed for your business or organization, as well it's ability to be used in multiple locations across different states makes this software very useful! I have been using accessnow since 2010 when we first began working with them until today (2019).
There are no downsides from my perspective but if anything there would probably need more features added such things like being able work off-site without needing an internet connection so iβ¦