Description of Agent Desktop
The NovelVox Unified Agent Desktop based on UCCX agent desktop option allows call centers to improve agent interactions with customers, manage customer responses and reduce training times for new starters.
Powerful contact center agent desktop for Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Contact Center Express (UCCX), Avaya and Genesis contact centers to empower your agents in delivering prompt and effective customer service.
Advance 360° monitoring and actions like barge in, silent monitoring, group reskilling, precision ques and more. Mobile Agent allow agents anywhere in the world to connect to your Cisco Finesse or Avaya Contact Center