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AspenCX Review

2

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Commerce, Retail Software

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Description of AspenCX

AspenCX helps retailers transform their post-purchase customer service, while delivering responsive, convenient and high efficiency service to their customers. AspenCX packs within itself an end-to-end post purchase solution and features powerful shipment visibility, returns & exchange management system that can plug into your online and offline store, harmonizing the shopper experience across all retail touch-points. Contact us to try AspenCX today.

Reviews

Global ratings 2
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  • 4
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Type of review

Revainrating 4 out of 5

Great tool for managing tasks and orders from anywhere

The software is very easy for us as our employees who are spread in various locations around India since we have offices located in several states across India; but it's also robust enough that I can train my team remotely with ease without any hiccups or issues (which they usually do when using other softwares). So far there isn't much room for improvement from what i've heard so its good! Nothing really - works perfectly fine now which was expected of all online companies anyways!! Highly…

Pros
  • The software is super easy to use and it lets you do everything from anywhere
Cons
  • Not much really in terms of issues mostly all features work perfectly fine and everything works with ease

Revainrating 4 out of 5

Easy System For Call Center Agents To Use

It is an easy platform for our call center agents to use in order to connect with customers after they have purchased items from us. There are also many other features that I like about this software including its ability to track orders as well as manage them when it comes to shipping out merchandise or products. This product does not have any limitations, but more so there aren't anything that I dislike at all. The benefits of using this program are endless because we can easily access…

Pros
  • Easy interface
  • Great tracking capabilities
  • Customer support team was very helpful during my installation process.
  • Ease of use (for both staff members & customer)
Cons
  • Nothing really..everything works great!