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AVOXI Review

1

ยท

Excellent

Revainrating 5 out of 5ย ย 
Ratingย 
5.0
Collaboration and Productivity, VoIP Providers

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Description of AVOXI

AVOXI, the leading cloud communications platform specializing in contact center and virtual number solutions, simplifies how companies communicate with their customers. Serving more than 6,000 global contact centers, AVOXI provides an integrated communications experience, empowering businesses to provide exceptional customer support within one comprehensive platform.

Reviews

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Type of review

Revainrating 5 out of 5

Great contact management tool in addition

I like that it has all of my contacts within one application instead of having several different applications for each individual department such as accounting or billing etc. We use this software along with our other phone systems (PBX) so we are able to see everything at once rather then logging into multiple programs which can be time consuming. Also the ability to have live agents who are not part of your internal staff is great when you need an extra set of hands! The only thing I dislike

Pros
  • Great way tracking incoming / outgoing call logs
  • Can add notes/statuses regarding certain cases in addition
Cons
  • Almost everything is ok