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Chatroll Review

2

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.3
Marketing, Online Community Management

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Description of Chatroll

Chatroll is a scalable, real-time chat platform that provides unmatched interaction and engagement for live online events.

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 4 out of 5

Limitations for paid accounts is frustrating

The ability to create channels with different rules sets. It allows you as an admin user to customize your own set of rules (including blocking) per channel without needing other admins or support staff to do so. This can be time consuming when managing many channels in one area. You also have to keep track of changes made by others if using 3rd party integrations like Slack. Make sure there are enough people on board from day 1. With our current setup we're looking at 20+ active users before…

Pros
  • Our team used it and the team members really enjoyed the software
Cons
  • Also, it's hard to scale the chatroll platform (due to memory limitations) and it's not easy

Revainrating 5 out of 5

Easy Way To Communicate With Your Clients

The best part of this software is the ability to have multiple different chats at once. It's also very easy to set up with minimal coding knowledge. I dislike that it takes quite a bit of time to load when you first open it. Sometimes it can take up to 10 minutes to fully load. This is not something that happens often but it does happen every now and then. We are using this software to keep our customers in the loop about upcoming events and sales as well as letting them ask questions during…

Pros
  • You get quick responses from people who want more information or assistance; especially if we send out mass emails which usually receive lots feedback (positive) within 30 60 mins after sending such campaign.
  • Ability
  • Useful features &/or helpful tools available
Cons
  • Empty