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Cognigy.AI Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Artificial Intelligence, Conversational Intelligence

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Description of Cognigy.AI

Cognigy is a global leader in conversational AI automation for contact centers. Its low-code platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice-and chatbots. With precise, reliable intent recognition, highly flexible dialogs and seamless integration into backend systems, Cognigy.AI creates superior user experiences, and helps companies reduce support costs and improve scalability. Cognigy.AI is available in SaaS and on-premise environments and supports conversations in any language and on any channel including web, phone, SMS and mobile apps. Cognigy’s worldwide client portfolio includes Daimler, Bosch, Lufthansa, Salzburg AG and many more. Learn more at cognigy.com.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Excellent AI-based chatbots for lead generation

The most striking thing about this product is that it does all you want from an agentless solution, without compromising on its price tag. It has very good performance, which makes sense when considering how expensive it is compared with other products of similar nature. Sometimes I am still disappointed by some features that don't seem like they'd be easy enough to implement (but maybe I'm just being picky). As long as there are no major issues, I recommend Cognigy's Chatbot service. We had…

Pros
  • High end AI technology;
  • Easy integration into any existing CRM system via API.
  • Excellent customer support team who was always ready for help at short notice if necessary,
  • Flexible pricing model according market needs in order not overcrowd customers' budgets or make them feel constrained due competition pressure., etc.etc
Cons
  • Lackluster chatbots functionality implementation process,
  • Difficultly customizing banners/ads using simple UI tools provided within platform

Revainrating 5 out of 5

An excellent tool to boost productivity and efficiency

The ability of this software was that it helped me make my work easier by automating repetitive tasks which I used often during day time as well while working from home. Sometimes when there's an error or something wrong with your script you have no way out but just wait until someone fixes themself (or not) so yes i would say its easy enought if u are familiar w/ coding languages such like python etc.. It does help cut down alot off manual labor required especially since we do live chats all…

Pros
  • Also great at providing assistance whenever any problem arises either through email / chat session ! Really helps save effort , less frustration too.
Cons
  • All fine