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Connect Managed Services Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of Connect Managed Services

Connect provides high availability and pain free transformation of business-critical Contact Centre and Unified Communications environments for businesses globally.

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Type of review

Revainrating 4 out of 5

Intelligent Contact Center for all business needs

I like that they are able to integrate with my phone system, such as AT&T's Avaya or Cisco SPA series phones systems so we can connect our internal call center employees who answer calls when customers make purchases over email. The price is reasonable compared other companies in this industry but it does not include any additional features you would expect from an enterprise level contact centre provider (such as cloud services). We do however have their managed solutions which includes…

Pros
  • Great customer service
  • Easy setup process for new clients.
  • Reasonable pricing structure
  • No hidden fees included; everything upfront before implementation!
Cons
  • Limited functionality without purchasing addons