Their support staff are very knowledgeable, responsive to our needs -- even when we had questions that were beyond their expertise! I wish they would have more documentation for new users of B1E (such as myself). There isn't much out there about using this product so it's hard when you need help solving an issue or want some explanation from someone who has used the software before/understands how things work. If your looking at getting into ERP system then look no further than Consensus Intlβ¦