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CU* Answers, Inc. Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Value-Added Resellers (VARs), IBM Channel Partners

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Description of CU* Answers, Inc.

CU*Answers was founded over 45 years ago and is a 100% credit union-owned CUSO located in Grand Rapids, Michigan. Build core solutions, not just core software.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

CU* Answers, Inc. - Great Platform - Easy To Use

Our Credit Union provides our small organization with all their necessary banking services that we need to manage payroll/deposit accounts for multiple locations. We can access online from any computer or smart phone anywhere at anytime! There haven’t been really anything I dislike about any service they provide but there could be more options available when it comes time to view statements. Sometimes things are hard to track down through certain features so having some easier ways to pull…

Pros
  • Very user friendly interface; great support staff.
  • Can customize your own questions within each questionnaire helps keep data specific only applicable answers.
  • Great way tracking feedback throughout year long period
  • Easy question creation / updating
Cons
  • Not intuitive in terms where exactly everything needs placed

Revainrating 4 out of 5

Nice User Friendly Website Design and Development

We are working with them to provide our members access for their online banking services at anytime of day or night using mobile devices instead waiting till morning hours when they get home from work! The interface could be more user friendly but overall I think it's ok once you figure out how everything works (it takes some trial & error). It does take time getting used too - so don't expect instant gratification!! Online Banking Access/Use as wellas Mobile App development that can sync…

Pros
  • I liked that they had a great team of people and they were open to suggestions and changes to their suggestions
Cons
  • The website could use some upgrades and the user interface could be more user friendly

Revainrating 5 out of 5

Secure Answers in Seconds with Fast Customer Service

I like that my answers are always stored safely at the Credit Union for my protection, so they can't be removed by any hacker or lost/destroyed if the computer crashes. They also have excellent customer service. It takes too long to get an answer from them through email. The live chat feature gets really busy sometimes. Always pick up your phone when you call; it's worth it! Great solution for storing sensitive answers online while still keeping them safe yourself. We use their site as a…

Pros
  • Extremely robust reporting mechanism allows us access all needed reports with ease.
Cons
  • Some difficulties