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Cybernational Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Other Services, Health Services

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Description of Cybernational

Cybernation Infotech is a medical transcription service company that specializes in providing medical transcription service to hospital and clinic based physicians.

Reviews

Global ratings 4
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  • 4
    2
  • 3
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  • 2
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Type of review

Revainrating 5 out of 5

Great Customer Service - Helped My Business and Alot More

The customer support team at CN was very helpful, I had no issues with them whatsoever! They were always willing to help me out even if it meant helping my coworkers too or just straight up calling people for recommendations/helpful tips etc. This helped us learn so much about our business (and others) as well since we could ask questions of other companies' customers directly without having an intermediary like someone from their sales department there all day every single time you call asking

Pros
  • Customer service reps are knowledgeable.
  • Excellent product line selection
  • Friendly atmosphere in store is nice
  • Very comfortable seating options available; wide variety across most stores that don't feel crowded but still have good space between tables & seats
Cons
  • Almost never

Revainrating 5 out of 5

Cybernational - Easy and efficient way (and free!)

The ease of use, the ability to add new words to the program. It would be beneficial to have a more robust training program. There is not much to dislike about this software. I have used many different medical transcription programs over the years, Cybernational is a good one with an easy to use interface. It's a medical transcription program that is easy to use, especially for beginners. As a Medical Transcriptionist, I use Cybernational to prepare all of my electronic Medical Transcription…

Pros
  • Easy layout, intuitive system; quick access to forms/reports via menus in main window without having to navigate around multiple windows like other platforms do
Cons
  • Will fit

Revainrating 4 out of 5

Excellent Product and Amazing Customer Support

The customer support team was amazing, they were always willing to help us out with anything we needed! They are very knowledgeable about their products as well as other companies' products so it's easy for them to provide you advice when looking at different options or features of software. I would like more training available online but not necessary if someone has experience using similar programs/softwares because most things can be learned through trial & error (which isn't bad). We have…

Pros
  • The customer support team was very knowledgeable about the product and could answer any questions we had
Cons
  • We used the software for the first time at the end of last year and we are looking forward to using it again this year for our annual review

Revainrating 4 out of 5

Cyber National is a great company to work with!

The best thing about cyber national was their customer support, they are very helpful! They work hard every day so it's easy for me as an admin of my account with them to see what kind if updates I need or not when there're changes being made by our client side team. If you do your job properly before hand then things should be fine but sometimes clients have issues after we approve something which causes problems later like billing errors/updates etc.. It would really help us at times because…