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Cypress Global Services Inc. Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Cypress Global Services Inc.

Design and deliver innovative technology solutions that improve Business Processes and enhance Customer Experience.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great company that helped us with our CRM implementation

I like how they are able to work with you when it comes time for implementation of your new system, especially if there is an issue or something goes wrong during testing/implementation stage. They also have great customer service reps who help answer any questions as well! Nothing really bad about this firm but rather just wish we had more experience working with them in our organization so we could benefit from their expertise. We were looking at different options to implement some kind of…

Pros
  • Easy access by management.
  • Great product offerings
  • Customer Service (CSR) Team always available
Cons
  • Some difficulties

Revainrating 5 out of 5

Great solution that helps keep track off every single stage

I like how easy it is to use, as well as being able to do so from any device with an internet connection! The platform offers great functionality for not only my day-to-day needs but also long term projects we are working towards completing within our organization. There isn't much about this program which really bothers me at all - other than perhaps some of their marketing materials could be more professional looking or user friendly (but who cares? It's free!). We have been using Cypower…

Pros
  • Wide range varietyof services offered
  • Easeus usabilityand flexibilityability
  • Highly trained staff membersready willing t ohelp when called upon
Cons
  • I will keep silent

Revainrating 4 out of 5

Great Communications and Outstanding Service

I enjoyed working with Chris at this client, he was very professional in his approach to resolving issues quickly within our timescales - as well ensuring we were satisfied by meeting all of their needs for both technical support plus ongoing maintenance services (which is not always easy!). The only downside would be if you're looking into other options it may seem like they are just taking advantage/overlooking your requirements but there isn't anything wrong per se! We had some minor…

Pros
  • Great communication throughout every step
  • Quality work delivered promptlyAgreeable price structure
Cons
  • Occasionally have experienced delays due getting hold up between meetings
  • Not having an opportunity meet face 2face