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Definery Review

4

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Professional Services, Creative Services

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Description of Definery

We are a boutique user experience design studio based in Oakland, CA. We’ve worked with some amazing companies to design customer-centric experiences leveraging our unique skill set and commitment to creating better products for people. Design Strategy - Qualitative Studies - Contextual Inquiry - Product Vision - Experience Strategy - Concept Analysis Design - User Experience Design - Interaction Design - Process and Service Design - Branding and Visual Identity - User Interface Systems - Motion and UI Animations - Web Design Execution - Rapid Prototyping - Working Proofs of Concept - Design Operations - Consulting and Workshops - Pilot Teams

Reviews

Global ratings 4
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Type of review

Revainrating 4 out of 5

Highly recommended for all types & sizes projects

The team is super nice, very professional, and it's been an absolute pleasure working with them! They have helped me create a UX and UI that is both beautiful and functional. It has been such a great experience and I plan to work with them more in the future. Definitely go through with them! Their process of designing the product and their communication throughout the process was fantastic. Very easy to get along with and very professional. Nothing at this point. Definitely worth it if you're…

Pros
  • The team is really responsive and helpful, especially working remotely
Cons
  • I haven't really experienced anything that I dislike at this point

Revainrating 5 out of 5

Outstanding customer service and collaboration

The team is incredibly collaborative - they're always willing to pitch ideas or help out where needed! They also have an incredible project manager who really knows how to keep things running smoothly while still keeping everyone involved happy about that process (and I'm talking both sides of it). There hasn't been anything specific we dislike so far but there's definitely room for improvement as well which is good because this kind of feedback helps us improve ourselves too :) Our current…

Pros
  • Their ability, eagerness & willingness toward collaboration with clients/users alike make working together extremely easy
Cons
  • None

Revainrating 5 out of 5

Great customer service & technical expertise

The team is very passionate about providing great service at all times! In addition they were patient as we pushed back or had delays from another project which was not their's but that of my own internal issues (which can happen!). They really care about helping customers succeed - both technically & business wise. Not much I dislike specifically aside from occasionally technical hurdles getting past them during rush hours/weekends when support may be more limited.- Design process flow…

Pros
  • Extremely responsive, communicative staff
  • Flexible to work with our other teams in order for seamless customer experience enhancement across platform(s)
  • Always willing take ownership over any concerns identified by clients
Cons
  • Minor Issues

Revainrating 5 out of 5

Great cost-effective assistance with tech support for web development projects

I was able to work remotely from home while keeping my health insurance benefits through COBRA (which is expensive!). The team at definely were very responsive when it came time to submit claims or get updates about them - they really care! It's been great having someone else look over your shoulder as you're building out an app/website. They've helped me think critically of how best to use existing frameworks like React Native vs native mobile apps depending upon what makes sense given project

Pros
  • Flexible hours with remote employees
  • Good talent base, both in San Francisco office + US distributed workers.
  • Great support staff; will make sure their needs are met before those for our own devs
Cons
  • There are disadvantages