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Firmafon Review

2

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Collaboration and Productivity, VoIP Providers

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Description of Firmafon

Firmafon helps smaller companies create good connections with customers through telephony, mobile and chat solutions.

Reviews

Global ratings 2
  • 5
    2
  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

FIRMAfon - Affordable calling solutions

I like that it gives us many options to choose from when looking for calls we need our clients can pick out their own number so they have control over where this call is being made at no additional cost or headache! Not much i dislike about firmaFON but as always there are improvements all around!! Great product great price easy-to use platform very personal service excellent customer support team available 24/7 if needed. Call centre management system which allows me manage my agents in real

Pros
  • Customer friendly, fast response times,
  • Easy access via multiple platforms including desktop phone app.
  • Very professional staff who knows what he talking abouyt
  • just plain good value offer
Cons
  • Nothing here

Revainrating 5 out of 5

Firmafon has helped us grow our business by increasing our client base and improving our customer experience.

It has helped us expand business by growing awareness and making clients aware of the benefits of our services. We use firmafon's chat feature which is easy to use, efficient and has made our job so much easier. We use firmafon's IVR solution and have been impressed with its ease of use. The speed at which we receive calls has increased, allowing us to communicate with clients faster and more effectively. Our current monthly call volume has doubled since implementing firmafon's telephony…

Pros
  • Provides excellent value for money as the price includes features such as call recording, voice mail etc
  • Very easy to use; no need for technical support from firmafon, simply download the software and follow instructions
Cons
  • Sometimes it may be difficult to identify what a particular person said during a call, although there is a feature where a transcriptionist listens to each conversation and writes down what was said verbatim.