Review on Firmafon by Dink Rivas
Firmafon has helped us grow our business by increasing our client base and improving our customer experience.
It has helped us expand business by growing awareness and making clients aware of the benefits of our services. We use firmafon's chat feature which is easy to use, efficient and has made our job so much easier. We use firmafon's IVR solution and have been impressed with its ease of use. The speed at which we receive calls has increased, allowing us to communicate with clients faster and more effectively. Our current monthly call volume has doubled since implementing firmafon's telephony service and this has allowed us to reach new customers.
Pros
- Provides excellent value for money as the price includes features such as call recording, voice mail etc
- Very easy to use; no need for technical support from firmafon, simply download the software and follow instructions
Cons
- Sometimes it may be difficult to identify what a particular person said during a call, although there is a feature where a transcriptionist listens to each conversation and writes down what was said verbatim.
