The ability to be able to send messages, emails or calls directly from flow. It's also very easy for customers to access their accounts with this software. I do not like that it seems difficult to figure out how to use at first. That is why i did not give 5 stars but rather 4 because of all the help they provided me with getting started using the program as well as training me in order to have more understanding on how to navigate through the platform. To begin using flow, you need someone whoβ¦