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Function One Computer Services Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Professional Services, Managed IT Services

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Description of Function One Computer Services

We provide a comprehensive range of IT services, as a Managed Service Provider and a System Integrator, providing not only consultancy but also the software/hardware built into the service package

Reviews

Global ratings 2
  • 5
    1
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Quality Training & Customer Services

I have been working with this team for almost 3 years now. They are always helpful when you need them to be! The customer support is amazing in my opinion; they're quick to respond and can usually get back within hours or days if needed. Sometimes it's hard getting through their system at times because everything seems so slow. It takes sometimes up to an hour just to update one record. Make sure that your budget allows enough time for training sessions since there will probably come some…

Pros
  • Great service ! All employees make our customers feel welcome no matter where we take em too!! Love all these guys!!! #HillsboroughCounty#MulrennanBowl
Cons
  • Not the best

Revainrating 4 out of 5

Solid knowledge base and quick response times

I worked with them at an earlier stage in my career when they were called MSPs (managed support providers). They are very knowledgeable about hardware & system configuration issues that crop up from time to&#x2F0A ;ay - which makes it easy for me personally because if there is anything out-of place or misconfigured then we can tackle those together rather than having multiple people trying different things independently.<br /><p>The level has dipped since their acquisition by HPE so some areas…

Pros
  • They have a very large network of technicians that span the globe so it is easy to get a technician to your location
Cons
  • There is a lag time between requesting support and having a technician come out to your site and this lag time can vary based on the type of issue being addressed for example if it is a networking issue there is a delay