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Genesis Technology Solutions, Inc. Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Genesis Technology Solutions, Inc.

GenesisSolutions provides mission critical implementation and support services for all of its customers industrial asset management and MRO operations needs.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Very friendly and helpful customer service, making everything much faster

I like that they are very willing to help you with any questions or concerns throughout your project from start-to finish. They have made it easier than ever before when adding new equipment into our fleet; no more going through multiple departments in order find someone who knows how things work! The only downside is sometimes there can be an extra step involved between asking them something versus sending out emails/calling directly myself but not too big deal since we're working together…

Pros
  • How fast my account manager responded same day turnaround if needed at all (especially for quick shipping requests) as well their willingness & ability provide assistance whenever necessary which really makes everything run efficiently once completed by using GTS services
Cons
  • Nothing

Revainrating 5 out of 5

Great Asset Management Software: Genesis Technology Solutions, Inc.

I like that they are always looking to make improvements in their products. They really care about the customer experience. The system is easy to use so it's not difficult to learn how to navigate through the system. It has been very beneficial from a cost standpoint as well. We have had some issues with the program crashing when we were trying to run reports but this was quickly fixed. If you are considering using them then do give them a try! Our team at work uses the software every day to…

Pros
  • Able staff who know what needs fixing or where things can improve within existing product/solution offerings
Cons
  • It is hard to say

Revainrating 5 out of 5

Fantastic Software - Makes My Job Easier

The project manager is an expert in this field. He has been involved with a number of different projects and continues to learn new techniques as he goes along! He gets his team involved in brainstorming processes. If we have issues that are not fully understood by those working on the project we'll get feedback and direction. Great communication between all parties involved on all levels! This allows us to work through any concerns together and find the best solution. I appreciate that the…

Pros
  • Customer service support from knowledgeable people who know how things should flow/work when setting up your account &/or product(s) / services purchased.
Cons
  • It is hard to say