Description of inConcert Allegro
World class omnichannel contact center solutions that boost productivity and enhances customer experience, including IVR, social media, predictive dialing, artificial intelligence, analytics and workforce management.
We are leaders in development and delivery of all-in-one onmichannel contact center technology, both premise-based and on-the-cloud.
At inConcert we develop powerful, state-of-the-art Contact Center Technology, and implement premised-based as well as hosted solutions for corporations and service providers in five continents. Fast. Simple.
Full-IP, premise-based and hosted, cross-industry contact center solutions.
With more than twenty years of experience in software development, corporate integration systems, networks, connectivity and telephony, in 1999 we embarked in an ambitious project: to develop a unique, world-class, full-ip contact center suite that allows organizations to optimize their business operations, and at the same time, seamlessly integrates with any kind of back office technology.
inConcert family of products includes solutions for call centers, multimedia contact centers, interactive voice response systems, call recording, and predictive dialing systems, which allow us to offer solutions for customer service, collections, telemarketing, personalized banking and cellular telephony, among others.
We do it simple. We do it fast. You benefit from it.
