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Innovative Computing Systems Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Innovative Computing Systems

The company services large and midsize firms in California and across the United States and takes a best-of-breed approach to all of its offerings. This approach makes Innovative Computing Systems the first-choice partner of law firms and legal departments looking to define or improve a comprehensive IT strategy; implement, integrate and support best-in-class legal and horizontal technologies; or leverage the power of cloud computing.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Innovative Email as a Service - great customer service

We have been using Innovatve for about 5 years now as our primary email service provider (ESP). I am currently working with them remotely so it is difficult to comment from my personal experience but their team has always responded quickly when we need something fixed or added onto an account that was not available previously. Their customer care agents are very responsive and easy to work with. They also provide excellent training resources both online via Lynda/Coursera etc., but most…

Pros
  • Easy setup
  • Reliable ESP system, backed by local data centre.
  • Excellent Training provided through conference events across Canada & US annually
Cons
  • It is hard to say

Revainrating 5 out of 5

Great Product Expertise, Customer Service

I like that they are always willing to work with you no matter what your budget is! They have been very helpful when it comes time for my firm's annual technology refresh/rebuild cycle - whether we need help selecting our new hardware (servers) or software solutions. Their staff has also done some great consulting around issues such as data storage capacity planning / requirements analysis. There isn't much about them that really stands out except their willingness to go above & beyond at every

Pros
  • Great customer support
  • Very responsive, attentive team members who seem genuinely interested in helping customers succeed.
  • Wide variety product options available across all major platforms so there should never again an issue finding something suitable regardless if cost constraints exist
  • Reliable system performance even under heavy usage conditions
Cons
  • I don't really have any dislikes about this, everything is just fine

Revainrating 5 out of 5

Great Customer Service & Tackled Our Email Migration

Innovative Computing has been instrumental in helping my firm move our email system from an antiquated Exchange server implementation into a modern Gmail service with integrated calendaring capabilities. Their staff is responsive and knowledgeable about their product. I have not had any issues with them aside from some minor confusion on my part regarding when we should expect to see updates for new features implemented by Google. They are always willing to help resolve any questions that arise

Pros
  • Customer Service, responsiveness & attentiveness while providing excellent technical support
Cons
  • There are troubles