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Interaction Bots Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Artificial Intelligence, Conversational Intelligence

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Description of Interaction Bots

Avtex can help you evolve your customer experience capabilities through chatbot technology that utilizes the Microsoft Bot Framework and Cortana intelligent services. In situations where customers want to simply provide or discover information, a chatbot can typically handle those tasks without requiring a person to interact directly. When tasks like information gathering are required to give context to customer interactions, a chatbot can add efficiency by stepping in until the situation requires the attention of an actual person. Avtex has developed different features that you can use separately or together to create a unique chatbot experience.

Reviews

Global ratings 2
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  • 4
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  • 3
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Type of review

Revainrating 5 out of 5

Incredibly Easy to Use Bot Building Tool

The ease at which we could set it up was amazing! It's been about 2 weeks since I've started using this software & my team is very happy with how easy everything went for us as well :). We haven't come across any issues so far but if there were something major then they would be fixed soon enough :) If anyone wants some sorta guidance when setting-up their own bot just let me know! You'll thank yourself later ;) Great product - definitely worth trying out. Our main goal now while implementing…

Pros
  • We haven't come across any issues so far but if there were something major then they would be fixed soon enough :) If anyone wants some sorta guidance when setting up their own bot just let me
Cons
  • Some cons

Revainrating 5 out of 5

Fantastic experience, better customer services and improved workflow

Chatting with our bots is great - it makes things feel more human! It's not always clear what each bot will do at first though so there may be some trial-and error for new users but once they get used we have found no downsides yet? The service itself isn't very expensive compared across other providers if I recall correctly. There was initially one problem which took over half day time off work solving however as soons its been sorted out (we thought) all problems were solved!! We've had lots…

Pros
  • Great helpdesk services
  • Fast response times, helpful customer agents available 24 hours
  • Easy to setup & use even without extensive experience in IT or programming fields.
  • Wide varietyof integrations that can connect different products together quickly
Cons
  • Nothing here