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ITarian RMM Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
IT Management, Remote Monitoring and Management (RMM)

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Description of ITarian RMM

Remote monitoring and management (RMM) or network management software is a type of remote IT management software used by Managed IT Service Providers (MSPs) to remotely monitor client endpoints, networks, and computers. With RMM, MSPs can remotely roll out patches and updates, install and configure software, solve issues, etc.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Great software, even better Customer Service

I like that it's easy to use and they have all the necessary features for our business needs. The customer service is also quite good. There are some things that we'd like to see added in future releases but overall we're happy with the product. We've been able to automate many of our processes which has improved our efficiency and allowed us to focus on other more important tasks. I like how easy it was for me as an employee at my current job to learn this program. It's also very…

Pros
  • Ease
  • User friendly interface, especially mobile version.
  • Easy automation setup/implementation process.
  • Abilityto export tickets automatically via Zapier
  • Multiple languages available (English & Spanish)
Cons
  • Some issues regarding data sync between different services suchas SalesForce etc.'

I like that it's easy for me as an admin/business owner because everything has its own icons in this program which makes my life easier! And also there are many different commands you could use depending if your talking about Windows Server / OS X & Linux servers with their respective programs too so i really don't have any dislikes when using Itanian. Honestly though we've only been at our new office around 3 months but from all what ive heard they're not known much outside New England area…

Pros
  • Well organized tool set, great documentation provided by community members via Google+ group
  • Very intuitive platform; Easy user interfaceEasy navigationCons Not seeing more options or functions within tools

I love that it's very easy for me as an admin user, to see what devices are up/down without having to go into each device one-by-one every time! The support team has always been super helpful with any questions we have had so far - they were quick at responding via email when someone was away from their desk during business hours, but also gave us options if our issue still needed attention after office close times too which made things easier in some cases :) It would be great if there could…

Pros
  • Great communication between staff members through ticket system helps resolve problems faster vs sending multiple inquiries individually throughout out organization
Cons
  • There are nuances