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Khoros Marketing Review

3

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Marketing, Audience Intelligence

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Description of Khoros Marketing

Khoros Marketing enables clients to simplify their complex social marketing operation to build and protect their brand. Khoros Marketing offers customers: Social Marketing: Orchestrate, govern, engage, and measure integrated social campaigns in an easy-to-configure and highly adaptable platform. Intelligence: Stay ahead of your market, your competition, and your audiences with powerful, yet accessible insights based on real-time, unlimited search across public social channels. Vault: Protect your brand across your social footprint with access and credential management. Experiences: Inspire audience participation across your digital properties through the power of social UGC. Key benefits include: Scale your interactions: Bring all your teams, channels, and content into one platform to manage integrated social campaigns. Protect your brand: Centralized visibility and control over account access, content approval, and teams means protecting brand equity at scale. Measure what matters: Translate your social performance to metrics that matter to your business with configurable dashboards and data exports. Crisis management: Stay on top of any crisis by understanding when crises are emerging, and how and when to engage using real-time data and custom notifications. Competitive intelligence: Develop competitive benchmarks and track your competitors’ campaigns to ensure meaningful brand differentiation.

Reviews

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Type of review

Revainrating 4 out of 5

Terrible Service and Customer Support

I started using this for my business, but it was too slow! It took forever even just one post or picture upload compared with other platforms like Instagram which could do more in less time!! The customer support is horrible as well - they don't respond at all unless you pay them $50 per hour. Don’t use until there are updates that speed up loading times etc., otherwise your money will go down hill very fast once again. They have many different plans/subscriptions so make sure what fits YOU…

Pros
  • I liked the fact that it’s a social media platform & you can post pics of products and services & get people to sign up to your account or follow your brand and buy from you
Cons
  • It’s very slow, takes forever to load, upload pics or post content, the customer support is terrible and they have a very long wait time for responses

Revainrating 4 out of 5

User friendly system and excellent customer service

Great team of people, very responsive support/sales rep! Very knowledgeable about our industry niche (nonprofit). They made it easy for us as an organization that does not have in-house expertise with this platform or software, which is great because we could focus more energy elsewhere instead. Would like better integration between platforms - especially when you're working across multiple programs within one agency / nonprofit client relationship. We are solving problems by consolidating…

Revainrating 4 out of 5

Great Customer Service & Superb Account Manager

I like that they do everything for you. When we initially set up our account, we had no idea what it was supposed to look like or how it would work. They took the time then and then explained every aspect of it right down to what colors and graphics you should use for your ad units. From there, they even helped us come up with several different ideas on what kind of content we wanted to include. They are fast, efficient, thorough, and most importantly provide the best customer service around…

Pros
  • Easy to follow instructions
  • Great design/looks great aesthetically
  • Allows easy posting across various sites & networks
Cons
  • Not much customization possible.
  • Limited features