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Kitewheel Customer Journey Hub Review

1

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Marketing, Customer Journey Analytics

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Description of Kitewheel Customer Journey Hub

As a Forrester leading SaaS Platform for Customer Journey Orchestration, Kitewheel delivers AI driven, omni-channel customer experiences in real time. Orchestrating across marketing automation, CRM, content management, analytics and programmatic ad tools, Kitewheel flexes the tools you have to help manage and deliver seamless interactions across systems. In the Analytics space, Kitewheel's award winning capabilities allow users to track and manage journey data wherever it's stored, viewing journeys as they happen live within the application.

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Type of review

Revainrating 4 out of 5

An easy way t move seamlessly over between systems & keep track and organized

The most useful feature is that it integrates with Salesforce so we can get all our leads from one place! It's also great because I love being able to pull up my emails easily by date or subject matter when working remotely at home during quarantine times - no more searching through email folders looking specifically for what i'm trying find!! Sometimes there are issues where some things don't sync properly but usually they work out after contacting support team directly via chat/email (they're

Pros
  • Easy way integrate data between SFDC & kW
  • Great customer service, fast responses.
  • Integrate easy within new CRM tools such SAP Hybris eases integration without having complex code behinds needing written
Cons
  • Updates sometimes take awhile