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L3 Support, Inc. Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.6
Value-Added Resellers (VARs), IBM Channel Partners

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Description of L3 Support, Inc.

L3 Support, Inc. is a full service integration and support organization providing end-to-end, single-point of contact technology solutions. We leverage decades of hands-on experience and professional training to deliver cost-effective and zero-interruption solutions to organizations.

Reviews

Global ratings 3
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  • 4
    1
  • 3
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  • 2
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Type of review

Revainrating 4 out of 5

Exceptional Customer Service and Technology Expertise

There isn't anything that I dislike about them as far as their services or professionalism; they are all amazing! They respond quickly when we need it most (during an outage), have quick turnaround times for issues with our system/network etc., can assist us in understanding things better so we don’t repeat past mistakes again while there at my workplace too if needed.-They always do everything possible within reason & will not charge you more than what your contract says unless its really…

Pros
  • Everything I like about L3 Support is good
Cons
  • I can't really think of anything that I dislike about them

Revainrating 5 out of 5

Excellent integration experience using L3 Mobile App

Ease of implementation - we were able get our existing network up in minutes without any configuration issues.The team at lthree was extremely responsive when problems did occur with their product (and they had many!). Our solution integrates tightly into Salesforce so all of the data from customers can be easily accessed by multiple users simultaneously or within seconds after logins are completed for each user. Also great that there's an API available as well! I wish it could pull down some…

Pros
  • The integration is seamless once set up properly; easy to maintain through regular system updates/patches etc.; very flexible platform allowing you access your clients' accounts quickly via mobile apps if needed
Cons
  • Some little things

Revainrating 5 out of 5

Excellent Communication & Customer Service

The team at this office has been very helpful with my question about our system upgrade going smoothly from one version (5) all through 7 without any issues that we can attribute solely as their fault or responsibility! It's nice having someone who knows what they are talking/doing when it comes time for an issue like ours so far out in production - no need anymore just call them up if you have questions during your day job hours!! I would definitely recommend working together here while also…

Pros
  • Easy communication; fast responses via phone / email whenever needed even outside business hour ; clear understanding between each member regarding project details
Cons
  • Some cons