I received my first monitor and the screen had a scratch. I contacted Amazon support and a few days later a new one came and I sent the old one back. The process was amazing and efficient to get a replacement. I was very pleased. After my monitor was set up I was very happy with the monitor, minus the built in speakers. Yes, they are built into the monitor, but my phone's speaker plays better. Just don't rely on speakers as a feature or advantage of one monitor over other monitors.