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MaestroQA Review

2

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Very good

Revainrating 4 out of 5  
Rating 
4.0
Customer Service, Contact Center Software

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Description of MaestroQA

MaestroQA makes omnichannel quality assurance software for modern support teams. Etsy, Mailchimp, Peloton, Zendesk, and more use MaestroQA to improve agent performance, optimize CX processes, unlock business-level insights, and enable amazing customer experiences - all while improving the metrics that matter like retention, revenue, and CSAT. We built MaestroQA so that CX leadership, and QA experts can better understand CX across agents, support processes, and cross-functional operations - and take action when needed. You’ll get customizable scorecards, grading automations, screen capture, and robust reporting, all in a SOC 2 Type 2 certified and HIPAA-compliant platform. Additionally, MaestroQA integrates with other tools you use with your team, including your helpdesk (like Zendesk, Salesforce ServiceCloud, Kustomer, and more), your phone system (like Aircall and Talkdesk), your knowledge management platform (like Guru and Lessonly), and more - bringing all of your support management tools into one place. Teams that use MaestroQA get results: - Classpass used QA data to eliminate a cumbersome chat process - saving agents 6,250 days of work time - monday.com reduced AHT by 30% - MeUndies regularly achieves 99% CSAT - Harry’s saw a 50% increase in grading efficiency - Pipedrive saw a 10x increase in tickets graded Interested in learning more? Contact us today! We’re excited to get to know you and your support team. We’re based in New York City but work with brands from all over the world.

Reviews

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Type of review

Revainrating 4 out of 5

Easy-to Use Mobile Review Tool for Web App

I like that they are very easy to use, have many options available (including an option if you don't want any of their features), but still allow the user complete control over what is being tested or reviewed. The UI could be improved upon in some areas - especially with regards to mobile testing/reviews. There can also sometimes seem to be lag time between reviews when using it from different locations which seems odd as this was not something we were expecting before starting our project…

Pros
  • Allows for quick turnaround
  • Easy navigation within program itself
  • Ability To add custom headers & footers into reports easily.
  • Great support staff! They know exactly how much help someone needs at every stage along your journey throughout development process
Cons
  • Can take too long loading initially
  • Some bugs occasionally pop out

Revainrating 4 out of 5

This is a very good test automation tool which provides a lot of features.

* Inbuilt testing tool * Accessible dashboard * Responsive interface * Customizable templates * All tools are designed for mobile first * Can import own files and access user information * Notifications * Configurable template blocks * Easy integrations * Live Chat integrated * Team management * Online/Offline tests * High availability * Customize report * Ability to create new team members * Addition of new language packs * Shortcut bar for ease of navigation * Export reports * Very responsive

Pros
  • Good reporting capabilities
  • Well organized product range
Cons
  • It doesn't have all of the functionality of other analytics tools
  • Reports don't have many options