The ability to integrate with our CRM system, create reports quickly in excel that we can then send off to potential clients was very useful indeed! There's nothing I disliked too much about this product but one thing could be improved if it included more advanced data capture tools such as time of day or date filters etc would have been good - maybe there isn't any interest from them at present though? Definitely worth looking into, you really don’t need many people using your software before…